Multiple ICT Job Vacancies And Career Opportunities At Ynet Interactive

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  • Published date: 2017/04/11
  • Modified date: 2017/04/11
    • Ikeja, Lagos, Nigeria

Ynet Interactive is a Nigeria-based Software company with many International recognition for its commitment to innovative software technologies.

We provide high-end, innovative and interactive Web, Mobile & Enterprise solutions to individuals, businesses, corporate organizations and other agencies in all parts of the world.

Our corporate business policies revolve around our mission, vision and core values. We upholds a business policy of integrity and reliability towards our customers and business associates.

We are recruiting high profile and self-motivated professional to fill the following positions:

Job Position: 
Front-Desk / Customer Support
Available Slots: 
1
Annual Salary
600,000 NGN - 960,000 NGN
Requirements: 

Minimum Qualification: HND/ BSC/ OND
Minimum Experience: 1- 3 years.
Proficient in Computer and ICT
Good Knowledge & Understanding of the web
Outspoken with Proficiency in English
Ability to Multi-task
Fast in Learning with Good Listening ability
Job Description:

• Receive visitors and Clients
• Keep log of visitors
• Receive and distribute incoming mails
• Attend to incoming general inquiries/requests from clients, prospects, users via live chat, support ticket, email and telephone in a courteous manner
• Direct requests to the appropriate unit
• Prioritize and schedule requests. Escalate problems (when required) to the appropriately unit
• Record, track, and document the help desk request, including all successful and unsuccessful resolutions.
• Follow up with customers to ensure technical related issues are resolved & ticket closed
• Other duties as assigned
Job Position: 
Technical / Application Support
Available Slots: 
1
Annual Salary
840,000 NGN - 960,000 NGN
Requirements: 

University Degree in ICT or Engineering related
Knowledge and understanding of technology operating environments and databases
Entry Level Web Programming Skills 
1-3 Years Working Experience in Web Development 
Excellent Numerical Skills
Analytical and innovative skills
Excellent communication skills (including listening)
Ability to work in a team 
Ability to multi-task
Job Description:

• Attend to incoming technical support requests from end users via live chat, support ticket, email, telephone and work orders in a courteous manner
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced developer
• Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Provide assistance to users needing technical assistance and support for issues related to computer systems hardware and software
• Be able to run diagnostic programs to analyze hardware and software issues and develop solutions
• Follow up with customers to ensure technical related issues are resolved & ticket closed
• Develop Documentations, FAQs and knowledge base articles for end users
• Assist in designing online marketing strategies. 
• Other duties as assigned 


Adekeye Deji
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