Graduate Operations Associate at Safi Nigeria

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  • Published date: 2017/07/11
    • Lagos, Lagos, Nigeria

Safi.ng is a startup Company based in Lagos, Nigeria that wants to redefine the laundry and dry cleaning industry. We understand that Lagos is a busy town and nobody like doing chores like laundry. Our goal is to take this burden off every Lagosian by providing the most convenient laundry and dry-cleaning service to our customer all from our app.


ob Description

  • We are currently looking to hire an Operations Associate to help provide support to our customers, drivers and everyone in between.
  • As part of the team, you will be providing top-level customer service by managing the emails, phone calls and text messages that come in.
  • We are looking for people that want to have fun while they work and love figuring out solutions to real-time problems.
  • If you are empathetic, can remain calm under pressure and feel like you can effectively communicate with almost anyone, this position is for you.

Responsibilities

  • Manage scheduling and dispatch
  • Balance the inbound calls, texts and emails from customers, partner dry-cleaners and drivers.
  • Go above and beyond to ensure satisfaction for our customers and drivers.
  • Work with engineering team to improve product and customer experience
  • Be a passionate safi.ng representative

Requirements

  • Bachelor's degree (4-year university)
  • 1+ year(s) of customer service experience is a plus but not a must.
  • Service hours include early mornings, late evenings, and weekends
  • Effective communication skills (verbal and written)

Method of Application

Applicants should send their CV's to: [email protected]

Khalil Woli
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